We follow the return policy of most of our manufacturers. Items are returnable according to the policy outlined below. Please read this information completely before making a purchase or a return.
Requests for returns or exchanges must be:
- received within 14 days of receipt
- in their original packaging (returns may not be accepted if original packaging is damaged, torn or otherwise in non-original condition; if the return is accepted, it is subject to a 50% restocking fee)
- unworn or unused condition
- odor free (without a smell of smoke, perfume, lotions, laundry detergent or traces of pet or human skin, hair and other residue)
Worn and used garments are not returnable. Custom-made garments are not returnable (though a one-time refitting may be provided within 14 days of the original order). If a custom garment has been worn, it must be laundered before returning. Garments returned to us unlaundered will be returned unevaluated, as dictated by Federal Health Statutes. Unless the return is being requested due to a manufacturer’s defect, our processing error or our fitting error, original shipping charges are not refundable. Purchaser will also be responsible for return shipping costs.
Bandages and Bandaging Supplies
Due to health reasons, bandages and bandaging supplies may be returned or exchanged only if they are in unworn and unused condition and if they are in the original manufacturer’s packaging. Once opened and unrolled, bandages cannot be returned or exchanged unless there is a manufacturer’s defect. Foam and other bandaging supplies that have been cut, torn or otherwise display use cannot be returned.
Upon receiving your order, please inspect all items for any manufacturing defects. Any manufacturers defect found within 10 days of wearing or using should be returned to us for a complete evaluation by the manufacturer. We will contact you when we receive the results from the manufacturer’s evaluation. If found to be defective, we will either replace the item(s) or provide a refund to the original purchase price.
Refused Delivery or Wrong Address
Purchases refused at the time of delivery will be refunded minus shipping charges.
Purchases which are returned to LTS Compression as undeliverable due to an improper or unrecognizable address provided by the customer can be reshipped at an additional shipping charge to cover the second shipment. If the customer chooses not to have the returned order reshipped, you will be refunded your original purchase price. The original shipping costs are non-refundable.
All returns and exchanges require a Return Authorization Number (RMA#) before returning. To obtain an RMA#, please call our office at 214-422-8265. You will be requested to provide your: Name, Invoice Number, Product Number(s) & reason for return. Unfortunately we will be unable to process any returns which are not accompanied with an RMA#.
Send all return items, with your RMA# noted on the outside of the box to:
9400 N. MacArthur Blvd, Ste 124-446
Irving, Texas 75063
Returns must be shipped back to us using appropriate shipping materials. Any damage incurred en route is the responsibility of the customer returning the product. The filing of any claims with the shipping carrier associated with product damaged during a return is the responsibility of the customer returning the product. We encourage you to use UPS, FedEx or US Postal Priority Mail for returns so you have a tracking number as well as the ability to file a claim in case of damages. Using Regular Mail for your return is done so at your own risk. We are not responsible for any items lost in transit during a return.
Unless resulting from a mistake made by LTS Compression in processing the order, any special promotions received on the original order will be deducted from any amount(s) refunded when a return or exchange is requested, as follows:
Free shipping – The original outbound shipping charges incurred during a promotion offering Free shipping will be deducted.
Special discounts or pricing – Discounts or other special offers to original pricing will be deducted.